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Privacy Policy

Effective Date: January 1, 2026  |  Last Updated: May 1, 2026

Complete Wellness Focus ("we," "our," or "us") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you access or use our platform, website, and mobile application.

1. Information We Collect

We collect personal identification information (name, email address, phone number, date of birth), health and medical information you provide during registration or consultations, payment and billing information, device and usage data, and communication records between you and healthcare professionals.

2. How We Use Your Information

• To facilitate appointments, consultations, and healthcare services
• To process payments and verify insurance information
• To communicate appointment reminders, health tips, and service updates
• To improve platform functionality and user experience through analytics
• To comply with applicable healthcare regulations and legal obligations

3. Data Security

We implement enterprise-grade encryption (AES-256), secure data transmission protocols (TLS 1.3), role-based access controls, and regular third-party security audits to protect your sensitive health information. All data is stored on HIPAA-compliant infrastructure.

4. Data Sharing

We do not sell your personal data. We may share information with licensed healthcare providers directly involved in your care, trusted technology partners bound by strict data processing agreements, and regulatory bodies as required by applicable law.

5. Your Rights

You have the right to access, correct, or delete your personal data at any time. You may opt out of marketing communications, request data portability, and withdraw consent for non-essential data processing. To exercise these rights, contact us at info@completewellnessfocus.info

6. Cookies

We use essential, functional, and analytical cookies to deliver a seamless experience. You can manage cookie preferences through our cookie consent banner or your browser settings.

7. Contact Us

For privacy-related inquiries: info@completewellnessfocus.info | +91 9131357771

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Terms & Conditions

Effective Date: January 1, 2026  |  Last Updated: May 1, 2026

Welcome to Complete Wellness Focus. By accessing or using our platform, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.

1. Platform Description

Complete Wellness Focus is a digital healthcare marketplace that facilitates connections between patients and licensed healthcare professionals. We do not provide medical services directly; we are a technology platform enabling access to independent healthcare providers.

2. Eligibility

You must be at least 18 years of age to create an account. Users under 18 may access the platform only under direct parental or guardian supervision. By creating an account, you confirm that all information provided is accurate and complete.

3. Healthcare Disclaimer

Content on our platform is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for medical decisions. In case of emergency, contact emergency services immediately.

4. User Obligations

• Provide accurate personal and health information at all times
• Use the platform solely for lawful, personal healthcare purposes
• Maintain the confidentiality of your account credentials
• Attend or cancel scheduled appointments with reasonable notice
• Treat all healthcare professionals with respect and professionalism

5. Payment Terms

Consultation fees are displayed prior to booking confirmation. All payments are processed securely through our payment gateway. Refunds are issued in accordance with our Cancellation Policy, available in your account dashboard.

6. Intellectual Property

All content on the Complete Wellness Focus platform, including text, graphics, logos, and software, is the exclusive property of Complete Wellness Focus and protected by applicable intellectual property laws. Unauthorized reproduction or distribution is strictly prohibited.

7. Limitation of Liability

Complete Wellness Focus shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our platform or services rendered by independent healthcare professionals listed therein.

8. Modifications

We reserve the right to modify these Terms at any time. Continued use of the platform following notification of changes constitutes acceptance of the revised Terms.

9. Contact

Legal inquiries: info@completewellnessfocus.info | +91 9131357771